Question? Concern? Enquiry? “Simply pick up the phone”.

Outstanding products and efficient processes are often the focal points for market leaders. Delivering exceptional products and optimizing methodologies to cut costs and reduce production waste and talked about often and with enthusiasm. However, amidst these crucial elements, there's a frequently overlooked component in the vast manufacturing realm: communication.

Adopting a lean six sigma approach, ensuring timely order delivery, and producing top-quality products are proven strategies to excel business and maintain customer satisfaction. Yet, many plastic injection molding companies neglect the importance of effective communication.

According to Jeremy Svoboda, co-founder and Executive Director of European-based ADIS Tachov s.r.o., the ease with which a company can be reached, spoken to, and collaborated with significantly influences business performance. He emphasizes, "We supply some of the largest vehicle manufacturers globally, and what sets us apart from competitors is the ability for a purchasing manager to simply pick up the phone and speak directly with us."

Rather than subjecting clients to the dreaded labyrinth of automated responses or admin teams who don’t have insight, companies dealing with ADIS Tachov s.r.o. can opt for direct communication and engage on a personal level with someone who knows who they are, and the exact status of their order. The result is heightened trust, improved relationships, and quicker resolution of issues or responses to inquiries.

Jeremy concluded that “while there's no substitute for quality, speed, and on-time delivery, adopting a customer-centric approach and providing unparalleled ease in conducting business with valued clients is the optimal way to achieve both your own business goals and your customers”.

Discover more about ADIS and our business practices by getting in touch today!